Shipping & Delivery
Estimated Delivery & Shipping Times
At tenyue, we provide estimated delivery timelines to help you understand when your order may arrive. The information below reflects our general processing and shipping schedules. Actual delivery times may vary depending on location, carrier operations, and external factors.
Standard Shipping
| Service | Order Processing Time | Shipping Time | Shipping Fee | Estimated Total Time* |
|---|---|---|---|---|
| Standard Order | 3–5 Business Days | 6–15 Business Days | Free shipping on orders of $55+. $10 flat rate for orders under $55. |
9–20 Business Days |
* The estimated arrival time is calculated as Order Processing Time + Shipping Time. This timeframe is an estimate and may vary.
Note: Processing and shipping times apply to most products on our website. Delivery may take longer during peak seasons or due to external circumstances such as weather conditions, customs inspections, or transportation delays.
Receiving Time
Receiving Time = Order Processing Time + Shipping Time
Order Status & Shipping Updates
You will receive an email notification once your order has been prepared for shipment. After shipment, please allow 24–48 hours for tracking information to update on the carrier’s website.
International Shipping
We currently accept orders from the United States, Australia, Canada, and the United Kingdom. Orders are shipped from our fulfillment location and delivered by international carriers. Any applicable customs duties or taxes are the responsibility of the recipient.
Please Note
- Only items that pass our quality check will be shipped.
- Processing and delivery times may be extended during holidays or high-volume periods.
Contact Us
Email: service@tenyue.shop
Support Hours: Monday–Friday (Responses within 24 hours)